Last Updated: August 2026
Overview
CompuDoc NC ("we," "our," or "us") provides remote assistance software and technical support. This policy explains what information may be handled when you visit this download site or use an invitation code.
Self-Hosted Solution
Remote-support services are operated using CompuDoc NC infrastructure. Remote-session information may pass through the systems required to provide, secure, and maintain the service.
- Support sessions are initiated only for authorized technical-support purposes
- Access is controlled through the remote-support service and invitation process
- Third-party infrastructure providers may process connection data when required to deliver the website
Information We Handle
Depending on how you use the site, we may handle:
- Connection information such as IP address, browser user-agent, request time, and requested URL in web-server, proxy, or security logs
- An invitation code when you submit one; it is used to validate the invitation and prepare the appropriate agent download
- Information made available during a remote-support session, such as device and connection details, when you authorize a technician to connect
How Information Is Used
Information is used to deliver downloads, validate support invitations, provide technical support, prevent abuse, troubleshoot failures, maintain security, and operate the service. We do not sell personal information.
Service Providers
This website uses third-party infrastructure providers for DNS, traffic delivery, security, and remote-support invitation validation and agent delivery. Those services may process technical connection information necessary for their operation.
Cookies and Storage
The website does not require an account or advertising cookies. Cloudflare or the remote-support service may set necessary cookies or connection identifiers. Your browser may also store local interface preferences.
Retention and Your Choices
Log and support information may be retained for as long as reasonably necessary for security, troubleshooting, business operations, or legal obligations. To ask about information associated with a support interaction, contact CompuDoc NC using the details below.
Data Security
We use HTTPS, access controls, logging, and infrastructure security measures intended to protect the service. No internet service can guarantee absolute security. Only enter an invitation code when a CompuDoc technician has personally provided it to you.
Contact Information
If you have questions about this Privacy Policy or our data practices:
CompuDoc NC
170 Linville St
Newland, NC 28657
Phone: 828.260.3306
Contact Us Online
Website: compudocnc.com
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.